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General Information

"Al-Hakav" Information Center

General information about lines, bus schedules, travel contracts, etc.

Operators Customer Service

Inquiries about lost or found Rav-Kav cards, validations and loadings in the bus or train, complaints or praises about drivers and service representatives, etc.

Customer service stations of the public transport companies for the collection, return or purchase of a Rav-Kav card reader.
City Address Activity Hours Operating Company
Tel Aviv-Yafo Yitzhak Sadeh Street, 8 None

Ministry of Transport

Public complaints and queries

Support for Al-Hakav Online

Contact via Email

 RECOMMENDED

Personal support for users of the Al-Hakav Online app and website

Contact Al-Hakav Online at email support@test-alhakavonline.co.

For individual service, please use the email address you used to register to Al-Hakav Online.

Contact Form

Support for users of the Al-Hakav Online app and website